This document is an electronic record and published in accordance with the provisions of the Information Technology Act, 2000 and the rules thereunder and the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 and generated by a computer system and does not require any physical or digital signatures.
1. Terms of Use
1.1. The website www.regalrinse.in (Website referred to as the “Platform”) is owned, operated and managed by the Regal Rinse, having its registered office situated at 2/871 B Main Road Bhoor Colony, Old Faridabad Haryana, India 121002.
1.2. These terms of use (“Terms”) govern your use of the Platform, and for the purpose of these Terms, Regal Rinse including its holding company, its affiliates may wherever context so require, be also referred to as, “Regal Rinse”, “We”, “Us”, or “Our” and the terms “You”, “Your” or “User” refer to user of the Platform. We value the trust You have placed in Us and hence We maintain reasonable security standards for securing the transactions and Your information.
1.3. Please read these Terms carefully before You use the Platform. If You do not agree to these Terms, You may not use the services on the Platform, and We request you to not access the Platform. By even merely using/accessing the Platform, You shall be contracting with Regal Rinse and You signify Your acceptance to these Terms and other Regal Rinse policies (including but not limited to the cancellation & refund Terms and published privacy policy as posted on the Platform and amended from time to time, which takes effect on the date on which You use the Platform and thereby create a legally binding agreement to abide by the same. Further, by furnishing Your personal information, You consent to Regal Rinse accessing Your personal information for the purpose of enabling transactions, You also agree that You are interested in availing the services through the Platform in accordance with these Terms.
1.4. Regal Rinse retains an unconditional right to modify or amend these Terms. You can determine when these Terms were last modified by referring to the ‘Last Updated’ legend above. You can access the latest version of these Terms at any given time on the Platform. You should regularly review the Terms on the Platform. Regal Rinse reserves the right to amend, suspend, discontinue or add any or all services without prior notice and can add or remove relevant terms and conditions, if necessary. Any updation of the Terms as a consequence of change in legal and regulatory compliances, shall be made in compliance thereof. Your continued use of and access to the Platform shall be Your consent to any changes made by Us in these Terms. In the event, the modified Terms are not acceptable to You, You should discontinue accessing the Platform.
2. Access to services
2.1. Regal Rinse enables transactions on the Platform between participating sellers (may be referred as Vendors) and service providers (“Seller(s)”) and Users. Users can order Products (defined here under) and services offered for sale by these Sellers in select serviceable areas across India. Regal Rinse is not and cannot be a party to or control in any manner any transaction between the Platform’s Users and Sellers.
2.2. You acknowledge that the Platform allows You to avail a personal, limited, non-exclusive, non- transferable, and revocable privilege to access and use the Platform for the purposes of purchasing construction materials goods such as cement, TMT Bars, Bricks, Paint, Putty and other construction supplies (collectively, “Product(s)”) from the Sellers. The Services such as plumbing ,designing and consultation and other services are provided with or without purchase of Products at additional prices.
2.3. The aforesaid revocable privilege to access does not include/permit resale or commercial use of the Platform or its Content (as defined below), in any manner. The Sellers may, at their discretion, add, modify or remove any of the Products and services listed above from time to time without notice. The Sellers and/or Regal Rinse may also make applicable, at its discretion, additional terms and conditions specific to any category or section of Products or services in addition to these Terms and Your purchase of any of such category or section of Products or services shall also be governed by such additional terms and conditions. Regal Rinse reserves the right to provide the services in any area or city in India, as may be determined by Regal Rinse in its sole discretion. Before applying or registering for availing any of the services, We request You to please check if the services are available in Your area or city. Services such as plumbing, designing and consultation engage third-parties also delivery service for products may also engage third-party delivery providers. The products listed on the platform may also listed by third party sellers depending upon there availability of stock and SKU(s).
2.4. Regal Rinse does not:
(i) adopt any ‘unfair trade practices’ either on the Platform or otherwise with respect to its services;
(ii) discriminate between Users of the same class or make any arbitrary classification of the Users and
(iii) discriminate between the third-party sellers or service providers.
2.5. Regal Rinse functions solely as an online marketplace and acts as a facilitator enabling transactions between Users and Sellers on the Platform. At no point does Regal Rinse take possession of any Products offered by Sellers nor does it hold any rights, title or interest in those Products and services. Regal Rinse is not liable for any obligations related to non performance or breach of contracts between Users and Sellers as that is a bilateral arrangement between You and Seller. Furthermore, Regal Rinse is neither responsible for poor or delayed Product or service performance nor for issues arising from Products that are out of stock, unavailable or back-ordered.
2.6 Regal Rinse function as an online bridge between sellers and consumers. In case of any miss-happening due to product’s quality or designing, Regal Rinse would not be responsible thus hold no liability for the same.
2.7 In case of any financial or physical loss to the consumer or their holding (including their building) due to the products or services provided buy Regal Rinse, we do not hold any responsibility or liability to the consumer or their holdings for any loss.
3. Eligibility to Use
3.1. The Products and services are not available to minors i.e., persons under the age of 18 (eighteen) years, undischarged insolvent, any Users who are not competent to enter into a contract under the Indian Contract Act, 1872, unless otherwise provided hereunder or to anyone previously suspended or removed by Regal Rinse from availing the Products or services or accessing the Platform. You hereby represent that You are:
(i) of legal age to form a binding contract,
(ii) not a person barred from receiving the services from the Platform under the applicable laws;
(iii) competent to enter into a binding contract and
(iv) have not been previously suspended or removed or disqualified for any reason from the Platform. If You are under the age of 18 You shall use and access the Platform only with the express consent of a parent or guardian and under their supervision.
3.2. You will not discriminate against third-party delivery service providers based on race, religion, caste, creed, national origin, disability, sexual orientation, sex, marital status, gender identity, age or any other metric which is deemed to be immoral and unlawful. Any credible proof of such discrimination, including any refusal to receive the Products or services based on the above metrics, whether alone or in conjunction with any other metric, shall render You ineligible, leading to suspension of access to the Platform. You will not have any claim, and We will not have any liability towards any such suspension.
3.3. You shall not make negative, defamatory, misleading, deceptive, or libelous remark about Us or Our brand, including Regal Rinse and its agnates and cognates, on the Platform or otherwise, or take any actions that could harm Regal Rinse’s reputation or dilute its trademarks. Additionally, You will not impose an excessive load on the Platform’s infrastructure or Our systems and networks.
4. User Account, Password and Security
4.1. In order to access the services of the Platform, You may have to register and create an account on the Platform by providing details as may be required (“Account”). When You use the Platform, Regal Rinse may collect personal information such as Your name, email, age, address, mobile number, and contact details and also documents pertaining to the same. This includes demographic information like gender, occupation, and education, as well as Your activity on the Platform such as visited pages, clicked links, and transaction details, including financial information needed to provide services and manage the Platform effectively.
4.2. You are solely responsible for the information You provide to Us. You shall ensure and confirm that the Account information and all information provided by You is complete, accurate and up- to-date. If there is any change in the Account information, or if any information is found to be incomplete or incorrect, You shall promptly update Your Account information on the Platform or request Regal Rinse for information revision or update. If the information provided by You is untrue, inaccurate, unauthorised, not current, or incomplete (or becomes untrue, inaccurate, not current, or incomplete), Regal Rinse reserves the right to refuse any and all the services, if Regal Rinse has reasonable grounds to suspect that such information is untrue, inaccurate, not current, or incomplete. Regal Rinse reserves the right to refuse access to the Platform at any time without notice.
4.3. Confidentiality of the Account credentials shall be Your responsibility. Regal Rinse disclaims any liability for losses due to Regal Rinse access of Your account.
5. Payment related Information
5.1. The information related to the accepted payment methods on the Platform shall be displayed during the purchasing process.
5.2. To the extent permitted by applicable law and subject to the Privacy Notice, You acknowledge and agree that Regal Rinse may use certain third-party vendors and service providers, including payment gateways, to process payments and manage payment card information. Such Parties are separate to Regal Rinse and You will be subject to their terms and conditions while making any payment for the Products and services.
5.3. You undertake to provide valid bank details or other details required for facilitating payment towards the transaction (“Payment Details”). By providing the Payment Details, You represent, warrant, and covenant that: (a) You are legally authorized to provide such Payment Details; (b) You are legally authorized to make payments using such Payment Details; and (c) such action does not violate the terms and conditions applicable to Your use of such Payment Details or applicable law. You may add, delete, and edit the Payment Details You have provided from time to time through the Platform.
5.4. Except to the extent otherwise required by applicable law, Regal Rinse is not liable for any payments authorized through the Platform using Your Payment Details. Regal Rinse is not liable for any payments that do not complete a transaction due to reasons including but not limited to following:
(a) Insufficient funds in Your bank account ;
(b) You have not provided correct Payment Details ;
(c) Technical issues or interruptions in the Platform or payment processing systems.
(d) Violation of any terms or conditions governing the use of Your Payment Details.
(e) Fraudulent activity or unauthorized use of Your Payment Details.
(f) Your payment card has expired;
(g) Any other reason for declining of payment transaction or
(h) Any other circumstances beyond Regal Rinse’s reasonable control which prevent the execution of the transaction.
5.5. Regal Rinse shall not be responsible or obligated to refund any money to You for any Regal Rinse transactions conducted on the Platform using Your Payment Details.
5.6. Title of any Products purchased by You on the Platform shall be transferred to You post You making applicable payment for the same and also comply with any requirements which are applicable for the order
6. Price of Products and services
6.1. The prices for Products and services listed by Sellers on the Platform are determined entirely by the Sellers themselves and Regal Rinse does not participate in or influence this pricing process in any manner. The prices of each of the Products and services may vary due to various factors and You may check the price on the Platform before placing an order. By placing an order You agree to pay the prices mentioned therein. All the Products listed on the Platform will be sold at Indian Rupees either at Maximum Retail Price (MRP) (inclusive of all taxes) or at a discounted price unless otherwise specified. The prices of the Products and services are an offer for sale by the Sellers and may be modified by the Sellers from time to time without any prior notice. Regal Rinse endeavours to display the Products and services at the accurate prices as possible on the Platform. There may be inadvertent errors with respect to the price and other information of the Products or services that You may bring to Our notice of such errors and We shall effect necessary corrections, however Regal Rinse shall not be liable in case Seller proceeds with canceling of such order.
6.2. The Users will be informed about all the charges, fees, and costs (including delivery fee) that may be levied on the purchase of the Products or services on the Platform at the checkout page during a transaction.
6.3. The expression like ‘Lowest Prices’ pertains to the computation of average prices for all Products and services offered for sale by the Sellers on the Platform (in comparison to competitors in the online construction commerce segment for residential construction or renovation , in most of the cases) and are subject to availability ofstocks. Regal Rinse expressly disclaims any liability associated with the individual Products or services sold on the Platform by the Sellers.
6.4. Promotional Vouchers: Promotional vouchers are issued under various nomenclatures which are intended for instant use during a session or otherwise and shall lapse or expire unless used and are subject to revocation without any prior notice.
7. Delivery fees, ETA and other charges
7.1. The delivery fees cover the delivery services as part of the sale of Products purchased by You on the Platform. The delivery of the order will be provided within the time period communicated to You through the Platform. The delivery time may vary due to factors such as third-party delivery service availability, demand, traffic, weather conditions, force majeure events, and other unforeseen circumstances. Although Regal Rinse endeavors to deliver orders same day, the actual delivery time may exceed this estimate due to the aforementioned factors. You can view the ETA on the Platform. Orders placed by You may be split into multiple sub-orders, each potentially having a different ETA.
7.2. Additionally, You agree that certain charges, such as fees for rain, peak hours, high demand or surge periods, packaging and handling, convenience or platform usage, small order fees, or other applicable charges, may apply. These charges will be displayed in the “View Bill” section before the checkout page on the Platform. Your order may have following components and corresponding documents:
7.2.1. Supply of Products and services by Sellers – Tax Invoice issued on behalf of the Sellers;
7.2.2. Supply of services, if any, by Regal Rinse – Tax Invoice issued by Regal Rinse.
7.3. The delivery of the orders will be made to the address specified by You at the time of placing the order on the Platform. It is Your sole responsibility to ensure that the delivery address is complete, accurate and includes any additional instructions required to facilitate delivery. Regal Rinse and its Sellers shall not be liable for non-delivery or delays in delivery arising from an incorrect or incomplete address provided by You.
7.4. The Products will ordinarily be delivered when an appropriate person is available to receive the order at the address provided by You. If You request that the delivery be left unattended at Your address, You expressly waive and release Regal Rinse from any liability arising from the Products being left unattended, including, but not limited to, theft, tampering, contamination, or spoilage for any reasons including due to changes in temperature for items requiring chilled or frozen storage.
7.5. In the event You opt for ‘Cash on Delivery (CoD)’ mode, Seller/ third-party delivery service providers shall have the right to refuse delivery of the order to You if You fail to make the complete payment and Regal Rinse shall treat such order as canceled order and shall not be liable for any losses or damage that may arise on account of such non delivery to You. You agree to pay the delivery fee or any other fees for such canceled order towards the cost incurred on such delivery attempt.
7.7. Terms and Conditions for Purchase of Construction Material:
7.7.1. Regal Rinse’s Role and Disclaimer of Liability
Regal Rinse operates solely as a digital marketplace Platform connecting Users with third- party Seller(s) for the sale and purchase of construction material supplies, generally but not limited to residential construction purposes. The materials sold through Regal Rinse meet industry standards for quality and compliance. However, Regal Rinse does not accept liability for damage caused by improper handling or use of materials.
7.7.2. Use of Products
The buyer is responsible for ensuring proper use and installation of the purchased materials. Regal Rinse is not liable for damages resulting from improper installation or misuse of materials.
7.7.3 Compliance with Local Laws
The buyer is responsible for ensuring that all materials purchased comply with local building codes and regulations
7.7.4 .Force Majeure
Regal Rinse is not liable for any delays or failure to deliver products due to circumstances beyond its control, including but not limited to natural disasters, strikes, or disruptions in the supply chain.
7.7.5. Installations
Certain products may require professional installation. It is the responsibility of the buyer to ensure that qualified personnel handle these materials
8. Returns, Cancellations and Refunds:
8.1. Returns:
8.1.1 You may return the Product in an order, subject to the satisfaction of the following conditions:
8.1.1.1. Wrong item being delivered other than what You had ordered in an order, or
8.1.1.2. Items substantially damaged or deteriorated in quality at the time of delivery. You agree that You shall give all the requisite proofs including but not limited to images of Products having issues.
8.1.2. You shall check the Products upon delivery and initiate exchange or return with the requisite proofs on the Platform, as available. You may also exchange or return the Product by contacting Our customer support team.
8.1.3. You may request exchange or return of the Products, purchased from the Sellers provided that the Products are sealed/unopened/unused and in original condition and within 24 hours post delivery/or as per the exchange/refund timeline suggested by Seller/ displayed on product check out page, if any. Please note, the requests for exchange or returns may or may not be accepted. That may be mentioned before placing the order that the product you have in your cart has a return possible or not. Even after that, Regal Rinse may not responsible to initiate return the product as many products that we deal in require high shipping resources.
8.2. Cancellations: You may cancel an order without charge at any time before the Regal Rinse accepts the order. You can also cancel the order before shipment is initiated. Once, the order is out for delivery, You cannot cancel the order. Your order may be canceled (in full or partially) for the reasons including shortage or unavailability of certain Products or force majeure events, non availability of services, unforeseen circumstances, delivery-related issues or if there are concerns regarding fraudulent activity or non-compliance with these Terms. In case of acceptance of cancellation of any order, You will not be charged for such cancellations and You will receive a refund for any payment already made, as early as practically possible.
8.3. Refunds: Please be informed that when You opt to return the Products, upon verification of the Products and the documents relating thereto, the refund amount for such Products which are eligible for return as per these Terms, will be processed within a period of seven (7) business days from the date of verifying and confirming the refund request. Your refund will be processed only when the conditions as may be stipulated by Us are fulfilled. The refund amount will be credited to the source account. You acknowledge that after initiation of refund, it may take additional time for Your refund to reflect in Your account which is subject to Your financial institution or payment gateway service provider terms and conditions. Provided that refunds, if any, for Products purchased on cash on delivery basis may also be refunded by way of coupon/vouchers which will have expiry period. Users may opt-in for a coupon/voucher refund for online payments as well if provided to them.
The Terms for acceptance of returns, cancellation and refunds shall be subject to reasonable additional conditions and shall be communicated to the User, from time to time.
9. User care:
9.1. The User acknowledges and agrees that Regal Rinse shall not be held liable for:
9.1.1. The services or Products offered by Sellers, including but not limited to Bricks, Dust orders that may or may not meet Your preferences or requirements.
9.1.2. The quality of the Seller’s services or Products, or any issues arising from services provided by third-party delivery service providers that do not meet User expectations, potentially resulting in loss, harm, or damage.
9.1.3. The non availability Products or services.
9.1.4. Incorrect Orders fulfilled by the Seller, or any liability associated with Products sold by the Seller.
9.2. The information about Products and the associated catalogue, including pricing, displayed on the Platform is provided by the Sellers. Regal Rinse cannot be held liable for any changes, correctness or errors or omissions of the information, or unavailability of these Products and services.
9.3. You agree and understand that the Product images are representation of the Product and not actual image of the Product sold to You and You shall read the physical product label for the size dimensions, strength, age or other parameters according to the product value, using instructions, batch, manufacture date, content, weight, manufacturer and the customer support details, as may be relevant, before consumption of the Products including but not limited to Loose/unorganized items like dust, gravels etc. WHILE EVERY REASONABLE EFFORT IS MADE TO MAINTAIN ACCURACY OF INFORMATION ON THE PLATFORM, ACTUAL PRODUCT , MAY CONTAIN MORE AND/OR DIFFERENT INFORMATION THAN WHAT IS SHOWN ON THE PLATFORM. IT IS RECOMMENDED TO REFER THE INFORMATION PRESENTED ON THE ACTUAL PRODUCT FOR SEALED AND REGULATED ITEMS LIKE CEMEN, TMT BARS etc. Also, many products have different configuration or variants. Choosing among this is the choice of user and Regal Rinse may not hold responsibility for any delay or loss due to choice of incorrect variant or specification.
9.4. Regal Rinse reserves its right to refuse to process transactions by Users with a prior history of questionable transactions including without limitation breach of any agreements by User with Regal Rinse or breach/violation of any law or any charges imposed by bank or breach of any policy without giving any reasons. Regal Rinse may do such checks as it deems fit before approving the User’s order for security or other reasons at the discretion of Regal Rinse. As a result of such checks, if Regal Rinse is not satisfied with the credibility of the User or genuineness of the transaction, it will have the right to reject the order/s placed by such Users or disable their access to the Platform. Transactions on the Platform may be delayed, suspended, or canceled at Regal Rinse’s sole discretion for any reason (to maintain the integrity, security, and equitable usage of the Platform), including but not limited to suspicious activities, concerns regarding the User’s authenticity or behavior, unusually high transaction volumes, safety concerns, or to ensure the fair use of the Platform.
Beware of fraud:
9.5. Please do not share Your debit/credit card number, CVV number, OTP, UPI/ATM pin and other sensitive information with anyone claiming to be a Regal Rinse representative. Regal Rinse or its authorised representatives will NEVER ask You to share the aforesaid details. Beware of fraudsters and please report incidents immediately to Your bank, the nearest police station and at https://cybercrime.gov.in/.
9.6. For assistance on a Regal Rinse order or refund related issues, contact us through email or phone number mentioned in contact us page [ Contact – regalrinse.in ]
9.7. Please exercise caution to verify the portals/website links claiming to be Regal Rinse or a lookalike or a payment link shared over social media or a social messaging apps claiming to be Regal Rinse discounts or offers and proactive calls from unauthorised numbers or unauthorized social media accounts requesting for personal/financial information.
10. Use of Platform
10.1. Subject to compliance with the Terms, Regal Rinse hereby grants You a personal, non-exclusive, non- transferable, limited, revocable privilege to access and use the Platform. You agree to use the Platform only:
(a) for purposes that are permitted by the Terms;
(b) in accordance with any applicable law, regulation or generally accepted practices or guidelines; and
(c) for availing the services through the Platform. You agree not to engage in activities that may adversely affect the use of the Platform by Regal Rinse and/or other Users.
10.2. You agree that the Platform or any portion of the Platform shall not be reproduced, duplicated, copied, sold, resold or otherwise exploited for commercial purposes.
10.3. You agree to not frame or utilise the framing techniques to enclose any trademark, logo or any other proprietorship information of the Platform.
10.4. You agree not to access (or attempt to access) the Platform by any means other than through the interface that is provided by Regal Rinse . You shall not use any deep- link, robot, spider or other automatic device, program, algorithm or methodology, or any similar or equivalent manual process, to access, acquire, copy or monitor any portion of the Platform or Content, or in any way reproduce or circumvent the navigational structure or presentation of the Platform, materials or any Content, to obtain or attempt to obtain any materials, documents or information through any means not specifically made available through the Platform.
10.5. You shall solely be responsible for maintaining the necessary computer equipment, gadgets and internet connections that may be required to access, use, and transact on the Platform.
11. Intellectual Property Rights
11.1. The Platform and the processes, and their selection and arrangement, including but not limited to, texts, videos, graphics, user interfaces, visual interfaces, sounds and music (if any), artwork and computer code (and any combinations thereof) (collectively, the “Content”) on the Platform is either owned by or licensed by Regal Rinse and the design, structure, selection, coordination, expression, look and feel and arrangement of such Content is protected by copyright, patent and trademark laws, and various other intellectual property rights.
11.2. The trademarks, logos and service marks displayed on the Platform (“Marks”) are the licensed property of Regal Rinse or owned by third parties. You are not permitted to use the Marks without the prior consent of Regal Rinse or the relevant third party (which is the owner of the Marks) respectively. Access or use of the Platform does not authorise any party to use trademarks, logo, or any other mark in any manner.
11.3. Regal Rinse disclaims to hold any right, title, or interest in and to the intellectual property rights arising out of or associated with the Products and services sold by the Sellers on the Platform.
11.4. References on the Platform of any name, mark, services or products of third parties has been provided for Your convenience, and in no way constitutes an endorsement, sponsorship or recommendation, whether express or implied. The actual quality particularly strength may differ from the mention and Regal Rinse holds no control for the same. Titles and product descriptions are deployed by the seller.
11.5. Where Platform contains links to other sites provided by third parties, these links are provided for information only. We have no visibility or control over the contents on or available through those sites and You acknowledge and agree that We have no liability for any such content.
11.6. Regal Rinse word mark and variances together with device marks displayed on the Platform shall be the licensed property of Us and any use, unless expressly permitted in writing shall amount to infringement and You shall hereby agree and undertake that You recognise Our intellectual property rights and upon acquiring knowledge of any infringement by any third parties, shall report to Us at supoport@regalrinse.in
12. Disclaimer of Warranties & Liability
12.1. You expressly understand and agree that, to the maximum extent permitted by applicable law:
12.1.1. The Platform and other Content are provided by Regal Rinse on an “as is” basis without warranty of any kind, express, implied, statutory, or otherwise, including the implied warranties of title, non-infringement, merchantability, or fitness for a particular purpose. Without limiting the foregoing, Regal Rinse makes no warranty that the Platform or services will meet Your requirements, or Your use of the Platform will be uninterrupted, timely, secure, or error-free. No advice or information, whether oral or written, obtained by You from Regal Rinse shall create any warranty not expressly stated in the Terms.
12.1.2. Regal Rinse will not be liable for any loss that You may incur as a consequence of unauthorized use of Your Account or Account information in connection with the Platform either with or without Your knowledge.
12.1.3. Regal Rinse shall not nor is it obligated to mediate or resolve any disputes or disagreements that may arise between You and the Sellers. Regal Rinse does not endorse either implicitly or explicitly, any sale or purchase of Products or services listed on the Platform. However, upon receiving a written request from You following the purchase of any Products and/or services on the Platform, Regal Rinse may provide additional information about the Sellers involved in the transaction as available to facilitate direct communication between You and Sellers for the purpose of dispute resolution.
12.1.4. Regal Rinse has endeavored to ensure that all the information on the Platform is accurate, but Regal Rinse neither warrants nor makes any representations regarding the quality, accuracy or completeness of any data, information regarding the services or otherwise. Regal Rinse shall not be responsible for the delay or inability to use the Platform or related functionalities, the provision of or failure to provide functionalities, or for any information, software, functionalities, and related graphics obtained through the Platform, or otherwise arising out of the use of the Platform, whether based on contract, tort, negligence, strict liability or otherwise. Further, Regal Rinse shall not be held responsible for non-availability of the Platform during periodic maintenance operations or any unplanned suspension of access to the Platform that may occur due to technical reasons or for any reasons beyond Regal Rinse reasonable control.
12.1. Regal Rinse makes no representation that the Content on the Platform is appropriate to be used or accessed outside the Republic of India. Any Users who use or access the Platform from outside the Republic of India, do so at their own risk and are responsible for compliance with the laws of such jurisdiction and also consent to Regal Rinse for use of their personal and other information only for the purpose of provision of services. By visiting the Platform or providing Your information, You expressly agree to be bound by these Terms and Our Privacy Notice and also agree to be governed by the laws of India including but not limited to the laws applicable to data protection and privacy. If You do not agree please do not use or access our Platform.
12.2. The Terms do not constitute, nor may the Terms be used for or in connection with any promotional activities or solicitation by anyone in any jurisdiction in which such promotional activities or solicitation are not authorized or to any person to whom it is unlawful to promote or solicit.
12.3. Prices for any Product(s) displayed on the Platform may be inaccurate due to technical issues, typographical errors, or incorrect information provided by the Seller. In such cases, the Seller reserves the right to cancel the User’s Order(s).
12.4. Regal Rinse accepts no responsibility for any breaches of applicable laws, including those governing the Products and services offered by Sellers or third-party delivery service providers or by payment gateway service providers.
12.5. You acknowledge that third-party services are available on the Platform, and We may partner with certain third parties to facilitate such services. However, You agree that We make no representations or warranties regarding these third-party services or products and will not be liable for any outcomes, including injury, impairment, or death, resulting from their use. You hereby waive any rights or claims You may have against Us in relation to third-party services.
13. Indemnification and Limitation of Liability
13.1. You agree to indemnify, defend and hold harmless Regal Rinse, Sellers, service providers, its officers, directors, consultants, agents, representatives and employees; and its third party partners (“Indemnitees”) from and against any and all losses, liabilities, claims, damages, demands, costs and expenses (including reasonable legal fees) asserted against or incurred by the Indemnitees that arise out of, result from, or may be payable by virtue of, any breach or non- performance of any representation, warranty, covenant or agreement made or obligation to be performed by You pursuant to these Terms and/or the Privacy Notice. Further, You agree to hold the Indemnitees harmless against any claims made by any third party due to, or arising out of, or in connection with, Your use of the Platform, any misrepresentation with respect to the data or information provided by You, Your violation of the Terms and/or the Privacy Notice, Your violation of applicable laws, or Your violation of any rights of third parties, including any intellectual property rights.
13.2. In no event shall Regal Rinse, its Sellers, its service providers and its directors, officers, partners, consultants, agents, and employees and its partners, be liable to You or any third party for any special, incidental, indirect, consequential, or punitive damages whatsoever, arising out of or in connection with Your use of or access to the Platform or Content on the Platform. Notwithstanding any provisions herein, Regal Rinse, Sellers, service providers’ maximum total liability shall not exceed the amount paid by the User for the purchase of the Product and/or services under the specific order to which the liability relates.
13.3. The limitations and exclusions in this Section apply to the maximum extent permitted by applicable laws.
14. Violation of these Terms
14.1. You agree that any violation by You of these Terms will likely cause irreparable harm to Regal Rinse ,for which monetary damages would be inadequate and You consent to Regal Rinse obtaining any injunctive or equitable relief that they deem necessary or appropriate in such circumstances.These remedies are in addition to any other remedies that Regal Rinse may have at law or in equity.
15. Suspension and Termination
15.1. The Terms will continue to apply until terminated by either You or Regal Rinse as set forth below. If You object to the Terms or are dissatisfied with the Platform, You may (i) close Your Account on the Platform; and/or (ii) stop accessing the Platform.
15.2. Regal Rinse may disable Your access or block Your future access to the Platform or suspend or terminate Your Account if it believes, in its sole and absolute discretion, that You have violated any term of these Terms or the Privacy Notice or in any way otherwise acted unethically. Notwithstanding contained herein, all terms which by their nature are intended to survive such termination, will survive indefinitely unless and until Regal Rinse chooses to terminate them.
15.3. Any such termination shall not cancel Your obligation to pay for a Product or a service purchased on the Platform, or any other obligation which has accrued, or is unfulfilled and relates to the period, prior to termination.
15.4. You shall be liable to pay any fees or charges, if applicable in respect of the services until the date of termination by either party whatsoever.
16. Governing Law and Jurisdiction
16.1. These Terms shall be governed by and constructed in accordance with the laws of India without reference to conflict of laws principles and disputes arising in relation hereto shall be subject to the exclusive jurisdiction of courts at Bengaluru, India.
17. Grievance Redressal Mechanism
17.1.1. For any order related issue, You may first reach out to Us via support on the website or on contact us page.
17.1.2. You may also write to Us at support@regalrinse.in and We will strive to resolve Your order related issues within the timelines prescribed under applicable laws.
17.1.3. If You still have any grievances, or complaints or concerns with respect to the Platform or order or are not satisfied with the resolution, the Content, or the services, You can contact us at:
Mr. Bhavya Jindal
Regal Rinse
2/871 Main Road Bhoor Colony Old Faridabad Haryana 121002
Phone: 9871620489
18. Notice of Infringement and Take Down Policy
18.1. Regal Rinse’s Take Down Policy enables intellectual property owners to quickly report and remove infringing listings from the Platform.
18.2. Intellectual property owners can report potentially infringing Products or listings by submitting a Notice of Infringement containing all the details as mentioned below. Regal Rinse cannot independently verify that Sellers have the rights to sell or distribute their Products or services but is fully committed to protecting intellectual property rights.
18.3. Steps to report a listing:
If You have a sincere belief that a Seller on Our Platform is infringing Your intellectual property rights or listing products that don’t met the standards as per government or RERA, please follow the below steps. We request You to provide the following information and email it to support@regalrinse.in. The email should include:
18.3.1. Identification or description of the copyrighted work/ trademark that has been infringed or the product that meet industry standards along with registration/application details and images.
18.3.2. Your contact information.
18.3.3. An undertaking from You that
a. You have a good faith belief that the use of the material complained of is not authorized by the trademark or copyright or intellectual property owner, its agent, or the law.
b. The information in the notice is accurate and that You are the trademark or copyright or intellectual property owner or authorized to act on the trademark or copyright or intellectual property owner’s behalf.
18.3.4. Such other information that You think is important for supporting Your claim.
18.4. Regal Rinse’s actions
Upon receiving a duly completed notice with the necessary documentation as described above, and after confirming the authenticity of the claim, Regal Rinse may take steps to remove or disable access to the alleged infringing content provided by third parties. Regal Rinse may also inform the respective Seller who submitted the content in question, providing them with a copy of the infringement notice. We reserve the right to undertake any further actions as permitted by the applicable laws in effect at the time of notification.
19. Communications
19.1. You hereby expressly agree to receive communications by way of SMS, telephone or VOIP calls, messaging app like WhatsApp on the registered mobile phone number /or electronic communications like e-mails from Regal Rinse and other third parties duly authorised. You hereby expressly consent to the monitoring and recording, by Regal Rinse and/or any third party of any and all communications between You and Regal Rinse or its agents, employees, consultants, contractors, or representatives of Regal Rinse or of their authorised partners, and such monitoring or recording waives any further notice or consent requirement under the applicable laws.
20. General Provisions
20.1. Notice: All notices from Regal Rinse will be served by email to Your registered email address.
20.2. Severability: If, for any reason any provision of the Terms, or any portion thereof, to be unenforceable, that provision shall be enforced to the maximum extent permissible so as to give effect to the intent of the parties as reflected by that provision, and the remainder of the Terms shall continue in full force and effect.
20.3. Force Majeure: Regal Rinse, its Sellers, its service providers shall not be liable to You for its failure to perform or for delay in providing You access to Your Account or to the Platform or any services thereof, to the extent such failure or delay results from causes beyond its reasonable control, including, without limitation, acts of God, fires, explosions, wars or other hostilities, insurrections, revolutions, strikes, labour unrest, earthquakes, floods, riots, excessive rains, pandemic, epidemics or regulatory or quarantine restrictions, unforeseeable governmental restrictions or controls or a failure by a third party hosting provider or internet service provider or on account of any change or defect in the software and/or hardware of Your computer system.
21. Advertisements
21.1. As part of the services provided by Us, We may facilitate and allow third party advertisers (“Third Party Advertisers”) to place advertisements on the Platform. You understand that any content put out by Third Party Advertisers is not edited, reviewed or otherwise endorsed by Regal Rinse and We disclaim to the fullest extent permitted by law any liability for the content published by the Third Party Advertisers. It is solely the responsibility of the Third Party Advertisers submitting material to the Platform to ensure compliance with all relevant laws. Any interactions or transactions You undertake with Third Party Advertisers found on the Platform including payments, delivery, and terms or representations related to their goods or services are strictly between You and the Third Party Advertiser. Regal Rinse bears no liability for errors, omissions, or inaccuracies in advertising content or for any losses or damages arising from Your dealings with these advertisers or their presence on the Platform.
22. Severability:
22.1. If any part of these Terms is found to be invalid, void, or unenforceable, that portion will be treated as separable, and the remaining provisions will continue in full force and effect.
23. Amendments:
23.1. We may modify these Terms periodically, without prior notice, to include updates, revisions, additions, or new policies affecting Your use of the services. Such changes will be posted on the Platform and take effect immediately upon posting. We encourage You to review these Terms on the Platform regularly for any updates. By continuing to use the services and/or the Platform, You agree to accept any revised Terms.
24. Transition:
24.1. THE PLATFORM IS UNDERGOING A TRANSITION WHERE THE PLATFORM WILL BE OPERATED BY Regal Rinse FROM THE DATE WHICH SHALL BE COMMUNICATED TO YOU. HERE BY CONSENT TO THE FOLLOWING:
24.1.1. FOR THE TRANSFER OF YOUR PAYMENT RELATED INFORMATION AND INSTRUMENTS AS AVAILABLE WITH THE SERVICE PROVIDER OF Regal Rinse TO ENSURE SEAMLESS EXPERIENCE FOR USERS POST TRANSITION.
25. Entire agreement:
25.1. This document, including the Privacy Notice and any policies that Regal Rinse may introduce from time to time, represents the entire understanding between You and Regal Rinse. It establishes the Terms for Your access to and use of the services and Platform superseding any earlier arrangements related to such access or use.
